The same platform, a completely different profession
A care home is not a hotel. Length of stay is measured in years, the occupant is sometimes vulnerable, service continuity is not negotiable and the family is a stakeholder in its own right. We apply the CSMART Hospitality technical base, with configuration and vocabulary entirely rethought.
Four differences that govern everything else
The long term
The resident lives here. Settings follow the person rather than the room, and transfer if they move.
Vulnerability
Call for help, detection of prolonged absence of movement, night path lighting to reduce fall risk.
The family
A third party who wants to be informed, reassured and able to visit — without opening the facility to everyone.
Privacy
No cameras or microphones in private spaces. Detection through presence, opening or consumption sensors only.
Protecting without locking in
Access management in a care setting carries a permanent tension: protecting disoriented residents without turning a home into a closed compound, and letting families in without opening the facility to everyone.
Rights are configured by zone and by profile: protected unit, lift, garden exit, night access. Traceability serves as much to reassure families as to answer an inspection.
- Call for helpButton in the room and bathroom, routed to the on-duty team with acknowledgement.
- Night path lightingLow-intensity lighting triggered on getting up, reducing fall risk without waking.
- Water leak detectionFloor probes and abnormal flow monitoring, with optional supply shut-off.
- Family accessNamed rights, optionally bounded to time slots, revocable at any moment.
Adapted interfaces
- Physical controlsLarge, high-contrast, with pictograms. No mandatory screen.
- Simplified televisionLarge type, reinforced contrast, navigation cut back to essentials.
- Family video callsTwo presses on the remote, with no account or password on the resident's side.
- Life of the facilityDaily menus, activities, workshops, management announcements, shown in every room.
What the facility gets from CSMART Hospitality
Energy control
The heaviest cost in a permanently occupied building: zone control, sub-metering, drift detection, tertiary decree compliance.
Access management
Staff by role and time slot, contractors on temporary access, families on named access, time-stamped log.
Room comfort
Control, lighting, blinds and scenarios — with bounded adjustment ranges and routines personalised per resident.
Points addressed during design
On a fire alarm, emergency exits remain free: access control never takes precedence over statutory safety.
What we do not do
It seems more useful to state plainly where our scope ends than to imply total coverage.
CSMART replaces neither the care record, nor regulated clinical software, nor the fire safety system. We handle hospitality, building services and the link with families — and we interface with the rest where possible.
Let's talk about your property.
Thirty minutes is usually enough to scope a project: the guest journey you want, operating constraints, regulatory deadlines and a realistic order of magnitude for the payback. Two showhomes are open to visit, in La Londe-les-Maures and Les Arcs.