CSMART Mobile
The in-room screen stops at the unit door. The phone does not. CSMART Mobile is the twin of CSMART TV: the same functions, but before arrival, on the slopes, at the restaurant and after departure — and for the profiles that keep a property running.
Two screens, one platform
CSMART Mobile is not an extra module bolted on beside the others: it is the platform's second display surface. Village content, residence services, the key, comfort and consumption all come from the same sources as the TV.
What changes is the moment and the place. The TV serves while the guest is in the unit. Mobile serves all the rest of the time — which is most of the stay.
- Before arrivalMobile key, instructions, unit preparation, service bookings made from home.
- Away from the unitSlope report, shuttles, shops, restaurants, events — in the pocket, not on a screen left back at the residence.
- No heavy installApp or plain web link depending on the clientele; a QR code works everywhere.
- After departureInvoice, review, booking the next stay. The link does not break at check-out.
The same app, three readings
The profile is set at sign-in. Nobody sees what does not concern them, and nobody has another tool to learn.
Guest
The stay, end to end.
- Mobile key for the unit, residence and car park
- Remote comfort control
- One portal: unit, residence, village
- CSMART Room Service: dining, activities, hire
- Water and energy consumption for the stay
Operator and concierge
Operations, from the field.
- Instant assignment or removal of an access
- Arrival and departure tracking
- Incident tickets and technical interventions
- Switching a unit into maintenance mode
- Leak, overconsumption and anomaly alerts
Owner
Their asset, without having to ask.
- Occupancy rate and calendar
- Consumption and charges for the unit
- Permanent or scheduled access to their unit
- Multi-property tracking on one account
- Statistics shared with the manager
The day as a home screen
The manager thinks in units, the concierge thinks in stays: same database, opposite entry point. That is why they are two distinct roles, not two perimeters of the same one.
Working mockups. Service providers — housekeeping, maintenance, couriers — have their own screens, cut back to what concerns them.
What mobile makes possible
- Genuine self check-inWithout a mobile key, 24/7 arrival stays theoretical.
- Selling before the stayServices booked in advance convert at a completely different rate.
- Intervention without a trip to the officeThe contractor receives their access and their ticket wherever they are.
- Owner transparencyFigures available at any moment rather than a disputed annual report.
Without mobile, half the journey stays analogue
A platform that only speaks to the guest inside the unit leaves out the pre-stay — the moment when the decision to book a service is made — and everything outside the unit, which is where most of a holiday actually happens.
It also leaves the concierge without a field tool, and the owner with no visibility beyond their manager's annual statement. Those are precisely the two hardest relationships to maintain.
Three questions to settle
App or web?
An app is justified when the Bluetooth mobile key is used and the clientele is recurring. Otherwise a web link or QR code avoids an install many guests refuse.
White label or CSMART brand?
The interface can carry the identity of the residence, the manager or the village. That is a positioning choice, not a technical constraint.
Which data goes to owners?
Opening statistics to owners is a governance choice. We configure it; the operator decides it.
Let's talk about your property.
Thirty minutes is usually enough to scope a project: the guest journey you want, operating constraints, regulatory deadlines and a realistic order of magnitude for the payback. Two showhomes are open to visit, in La Londe-les-Maures and Les Arcs.