CSMART Access
“Intelligent digital access, in the service of smooth stays and operational control.” CSMART Access removes physical key management, makes arrival possible at any hour without staff — and becomes the foundation on which the other pillars activate.
What a key ring really costs
A constraint on hours
Physical handover requires someone to be there. It caps late arrivals, complicates early departures, and turns every delayed flight into an operational problem.
A permanent risk
Loss, duplication, untraced copies, a badge still active six months after someone left. Without traceability, an incident in a unit can neither be explained nor proven.
Multi-party access made impossible
Housekeeping, maintenance, concierge, owner, tradesperson: each needs to enter a specific unit at a specific moment. With physical keys that becomes a system of trust nobody can verify.
Six ways to open, one system of rights
CSMART Access replaces physical keys with secure digital access, without imposing a single credential: each clientele and each type of visitor gets the one that suits them.
The right itself is unique. It is created automatically on booking, time-bounded, revocable in one action, and logged.
- SmartphoneBluetooth, NFC or internet — the mobile key arrives before the stay, with no front desk involved.
- Secure PIN codeFor guests who will not install anything, and for one-off contractors.
- RFID / NFC badge or cardThe classic hotel credential, kept where it is expected.
- QR code and secure physical keyFor edge cases: temporary access, master keys, vehicles, plant rooms.
Four building blocks, one platform
Connected electronic locks
Compatible with Salto (XS4, Danalock, BLUEnet), hospitality smart locks, electronic cylinders and centralised access controllers.
- Apartment and guest room doors
- Building entrances
- Technical doors
- Common areas, spa, car park
Intelligent access keypads
Loxone NFC Code Touch and RFID / PIN keypads, for entry points where the credential must stay simple and robust.
- Access by personal code
- Badge or smartphone
- Dynamic code management
- Integrated with building automation
Secure physical key management
Integrated Keycafe cabinets for everything that stays physical: service vehicles, plant rooms, master keys, units whose lock cannot be replaced.
- Secure storage
- Automated distribution
- Pick-up by code or smartphone
- Full traceability and overdue alerts
The CSMART Access software platform
The single interface where rights are decided, and the log where you read what happened.
- Automatic access creation
- Multi-user and multi-site management
- Centralised web interface
- API integrated with the PMS
CSMART Access is the foundation of the ecosystem
An isolated access system manages doors. Integrated, it becomes the most reliable information a property has: real occupancy.
That is why we almost always recommend starting here. Heating that comes on when the guest arrives is not a CSMART Energy feature: it is a consequence of CSMART Access.
- Activates CSMART RoomThe badge or mobile key triggers the Arrival scene; check-out triggers energy standby.
- Activates the CSMART TV profileName, language and services matching the booking load on first door opening.
- Optimises CSMART EnergyThe first opening confirms the real arrival — more reliable than the expected time in the PMS.
- Feeds operationsMaintenance mode for housekeeping, intrusion or anomaly alerts, time-stamped history.
Typical use cases
- GuestAccess to the apartment, residence and car park, active during the stay only.
- Housekeeping staffTime-limited access, and only to the relevant units.
- Maintenance and contractorsSecure temporary access, expiring on its own, logged.
- OwnerPermanent or scheduled access to their own unit.
What operations get out of it
Compatible with
Unlike standalone solutions, CSMART Access sits inside a global ecosystem: one unified platform, one point of contact, one architecture, one supervision console.
An initial investment, a living licence
The initial investment covers connected locks, keypads, installation and configuration. The recurring licence covers supervision, access management, updates and support.
The return is built on five items: lower operating costs, no more lost keys, reduced front desk staffing, better guest satisfaction and higher asset value.
What to check before starting
| Topic | Question to settle | Impact |
|---|---|---|
| Existing doors | Thickness, lock type, opening direction, fire rating? | Determines the lock model and installation cost. |
| Power | Battery-powered standalone locks or wired readers? | Drives maintenance and feasibility in refurbishment. |
| PMS | Can it issue an access right on booking? | Without it, self check-in stays manual. |
| Remaining physical keys | How many, for what, taken by whom? | Sizes the key cabinet and the number of slots. |
| Staff directory | Is there a single source for joiners and leavers? | Prevents badges staying active after someone leaves. |
| Fire safety | Which doors are on the fire safety system? | Those doors follow their own non-negotiable rules. |
Access control never replaces statutory fire safety systems: on alarm, emergency exits remain free.
Let's talk about your property.
Thirty minutes is usually enough to scope a project: the guest journey you want, operating constraints, regulatory deadlines and a realistic order of magnitude for the payback. Two showhomes are open to visit, in La Londe-les-Maures and Les Arcs.